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ATMs Archives - Financial Equipment for Retail & Financial Institutions | Edge One LLC

Everything You Need to Know About ATM Processing

ATM Processing Cover Image - ATM Processing from Edge One LLC

Interactive teller machines combine ATM functionality with the interactivity and service of a live teller. These machines allow our clients to service their customers more effectively, improve customer experience, and save on costs, resulting in a greater return of value than traditional ATMs. Keep reading this ITM FAQ to learn more about what ITMs do, their origins, and how they can save your business money while helping your customers.

What is ATM Processing?

ATM processing is the functionality behind transactions at automated teller machines. When someone completes a transaction, such as taking money out of their account, the ATM must be able to connect to the appropriate systems to make sure that person has the authority and funds available to complete the transaction. A series of small steps occur in the blink of an eye to allow this magic to happen. Those steps, collectively, are ATM processing! Keep reading to learn more about these quick but vitally important steps.

How Does ATM Processing Work?

So, how does an ATM get the information it needs to process the transaction? The most basic answer is routers that connect ATMs to the banking systems that either approve or deny the transaction. The ATM receives this approved/not approved status, and its programming responds accordingly, displaying messages to guide the user to complete the request or notify the user that the requested transaction is invalid.

ATM Processing Illustration - ATM Processing from Edge One LLC

What Happens During an ATM Withdrawal?

Let’s start at the beginning of a withdrawal transaction. We know that when someone wants money from an ATM, they need their ATM card and the Personal Identification Number associated with the card. The person using the ATM first enters the pin, and the ATM quickly compares the number the user entered with the number on file using massively powerful encryption for both the PIN and the entire packet of information being communicated. The ATM allows the customer to request funds if the entry matches the pin.

When a user requests money from an account via ATM, the machine does not simply spit out the money instantaneously, though the transaction happens quickly. The cardholder’s financial institution must approve the transaction and reimburse the funds supplied to the ATM owner. The ATM processor is the piece of technology that allows this to happen. Since the processor has connections to the networks the ATM supports, it can facilitate the approval and transfer of funds. Once approved, the processor creates a record of the transaction for accurate reporting.

Did You Know?

The cash dispenser on an ATM has a specialized electronic eye that counts each bill as the machine dispenses the cash. The scanner eye is the most accurate method to ensure that the dollar amount subtracted from the account matches the amount released to the ATM user. Technology is amazing!

What Happens During an ATM Deposit?

An ATM deposit transaction begins in much the same way a withdrawal does. Of course, before the user can do anything, the ATM requires the pin number!

Now, let’s consider what happens to move the transaction from the user punching in the pin to the user walking away with the confidence that the ATM is delivering the deposited funds reliably into their account.

During a cash deposit, like during a withdrawal, the ATM connects to the  financial institution’s network. It receives the cash, scanning each bill for an accurate count of the deposit amount. Once it has counted the bills, the ATM creates a transaction record of the deposit. Funds from cash deposits are often available immediately.

Most modern ATMs can also accept check deposits. These ATMs scan checks just as they scan cash, but funds may take a couple of days to become available, as the time to fully process a check can vary from one financial institution to another.

Deposit being made into an ATM

Note: some ATMs that accept deposits take them in envelopes only, with the funds to be counted by a teller and manually entered into the account later.  These older style machines are quickly being retired and won’t be available much longer.

What Determines How Fast Deposited Funds Become Available?

You may have noticed when making a deposit that sometimes funds become available immediately, and other times it takes a while. So, what’s the difference? The difference is usually a matter of check or cash. When you deposit money, the funds usually become available almost immediately because ATMs can count the cash funds as the bills enter the machine. When you deposit a check, your financial institution has to wait for the payer’s financial institution to make the transfer, which can take some time.

How Much Does ATM Processing Cost?

ATMs rely on data networks and the ACH system to complete the transactions that users request. These networks and the ATM itself require upkeep, and delivering the data to complete transactions requires resources, so ATM processing fees are necessary to meet customer demand. It’s just like when you use a Visa, a Mastercard, or another credit card; the credit card processor requires a small fee to cover the expenses involved in making the transaction happen.

So how much should a business owner expect to pay for ATM transaction processing services? The answer is that pricing varies from one ATM processing company to another, to some extent by geographic region to the next, by the number of transactions a given business completes within the billing cycle, and the complexity of the transactions being supported.  Business owners can expect to pay a fee on every transaction, so the total amount spent on ATM processing services each month depends on the number of transactions and the per-transaction rate.

Connect with Edge One to discuss your business’s ATM transaction processing needs, and a team member will provide you with more detailed information about costs: 800-423-3343 (EDGE)

Why Choose Edge One for ATM Transaction Processing?

Edge One prides itself on reliable service, always aiming to deliver the best experience possible for our customers. We know businesses want an ATM processor that is dependable, hassle-free, and responsive to any concerns at rare moments when any issues occur. Our customers are happy to have us for their ATM transaction processing services because they can trust in our award winning professionalism and the reliability.

Here are some details about our ATM processing service that our customers can endorse:

Simple and Fair Pricing

Clear Monthly Statements

Dedicated Customer Service

Options for Check and ACH Payments

Efficient Dispute Resolution

Easy to understand Reporting

Best in class break fix repair services

Superior knowledge of the banking system and options available

Did You Know?

Edge One was named the Global Service Provider of the Year by NCR, the world’s largest manufacturer of ATMs, and there were over 550 organizations worldwide competing for this award?

Pricing

We aim to keep pricing simple for at least one significant reason: we want you to know how much you can expect to pay every month. We believe that with straightforward pricing and easy-to-read monthly statements, there is minimal guesswork regarding how much to pay for monthly ATM transaction processing. We ensure that our customers have the information they need to make the most of our service and meet their businesses’ needs.

Did you know?

Edge One has maintained a 99%+ customer retention rate ever since we started measuring it over a decade ago?

Customer Service is King

The Edge One team believes customers who do not receive excellent service from their ATM processor will leave to find another. We strive for excellent experiences for our customers and our customers’ clients.

What About Dispute Settlement?

We minimize customer issues by committing to providing an excellent experience, but the businesses we support can count on us to handle disputes efficiently whenever they arise. Responsive service and customer satisfaction are important to us, so we let our customers know they can contact us about any problems and expect an acceptable resolution.

Paying is Easy with Edge One

We can run quick and easy ACH payments, or you can send payments via check, whichever is most convenient for you and your business. Edge One wants a no-hassle experience for every customer, which means paying should be simple too.

Complete Reporting

We offer reporting beyond the monthly statements to give our customers full details about the ATM transactions and provide them with powerful insights. We know that the more informed our customers are about the transactions and the data, the greater the impact on their businesses. Our reporting allows for invaluable analytics that our customer businesses use to plan and make decisions for the future.

Request More Information About ATM Transaction Processing

Is your business ready to use an ATM for the first time? Are you considering moving to a new ATM processor? Edge One is ready to meet your needs with reliable service and fair rates. If you want to learn more about ATM processing and what we can do for your business, contact us using our contact form and we will reach out to you shortly, or call us directly at 800-423-EDGE (3343). A friendly team member will answer your questions about ATM processing and assist you in becoming part of the Edge One family when you are ready!

ATM & ITM Hook and Chain Attacks are Not Going Away

Hook with Cash - Hook and Chain Attacks Cost You Money

A year ago, we featured a post that spoke to an increase in ATM hook and chain attacks. We wish we could tell you it is all behind us. However, these physical attacks on ATMs and ITMs have not stopped. We continue to see banks and credit unions suffer costly thefts and damages. Sometimes the thieves are successful at gaining access to the cash, sometimes they are not. But either way, damage is done. It is important that we continue to spread awareness of these hook and chain attacks and provide ways that financial institutions can remain diligent and protect their assets.

What happens during a hook and chain attack?

For an ATM hook and chain attack, criminals target freestanding outside lane drive-up units. This allows vehicles to pull close and hook through the depository and dispenser slots. The thieves attach a large hook through, attached with a heavy chain to the back of their vehicle. Once connected, they accelerate. The goal of these attacks is for the force of the acceleration to open the ATM and safe door. Regardless of whether the thieves gain access to the safe, the attempt rips the ATM from the island. This results in damages to the ATM or ITM beyond repair.
These attacks usually occur late at night or early morning hours. With the thieves ultimately abandoning the vehicle used in the attack, as it is either stolen or rented, and take off in another vehicle standing by. These hook and chain attacks take professional thieves less than 2 minutes to pull all the cassettes from an ATM.

Hook on Chain - ATM security to protect against hook and chain attacks

What can I do to protect my ATM or ITM?

Thieves continue to show determination to find ways to gain access to ATM cash stores. Fortunately, there are a couple of preventative measures that you can take to help deter would-be thieves from attempting an attack on your ATM or ITM. We will discuss a couple of Edge One’s product offerings that will provide your financial institution with an added layer of security.

NCR Safe Slot Reinforcement Kits - Protect your ATM from Hook and Chain Attacks

NCR Safe Slot Reinforcement Kits

Designed as a countermeasure to hook and chain attacks, these kits remove all available space around the depository and dispenser slots, while reinforcing the surrounding area. Each ATM requires two kits to ensure total protection.

Security Gate from TPI - Protect Your ATM

ATM Security Gate

There are a variety of security gates available designed to help protect your ATMs from theft. Depending on the manufacturer, the security gate can attach to the concrete island or a slimline enclosure, similar to a kiosk. These gates use strong materials that come in a variety of colors to coordinate with your institution’s existing structure.

Contact us today to secure your ATM or ITM

Don’t leave your ATMs or ITMs vulnerable to a costly physical attack. The expert team at Edge One can provide you a no-obligation risk assessment and help you establish a plan of action to ensure your machines are safe. For more information about these, as well as other security offerings, Contact the team at Edge One at 800-423-3343(EDGE).

ATM Jackpotting – What You Need to Know

ATM jackpotting isn’t new. Back in 2010, a security researcher named Barnaby Jack took to the stage at a Black Hat security conference to demonstrate this ATM exploitation, making two ATMs dispense fake paper currency. It would be 8 years later when the first ATM jackpotting attack would occur in the United States. Now, this form of ATM attack is on the rise. So, what exactly is jackpotting and what can you do to protect your ATM investment?

What is ATM Jackpotting?

With ATM Jackpotting, thieves typically target stand-alone or retail ATMs in locations that help them avoid a bank’s security. They will often dress as a service technician and access the ATM using force or keys that are purchased easily on the internet. Once they have gained access, the criminal can connect to the ATM and install malware that enables theft of the cash reserves. They will often have an accomplice that will visit the ATM once they have left to collect the cash.

Laptop Keyboard with Hacked Key - Protect your ATM from jackpotting with Edge One

How do I protect my ATM from jackpotting?

While cyber criminals continue to look for vulnerabilities, there are several things that an ATM owner can do to help mitigate their risk. These low-cost, simple practices can help avoid being left vulnerable to cyber jackpotting attacks.

Security camera - Secure your ATM

ATM Placement

These thieves are on the lookout for ATMs that allow them to get in and gain access without detection. Unfortunately, many retail establishments will leave their ATM in a dark area in the back of the store or restaurant. It is important to place your ATM in a well-lit area that is easily monitored by staff and security cameras. Be sure to place security cameras with angles that provide a clear view of both the back and the front of the machine.

Software Updates

ATM manufacturers release regular software updates and related modifications that ensure ATMs stay ahead of potential risks and emerging threats. Old, outdated ATM software leaves your machine open to a variety of issues, jackpotting included. It is important that you install software updates as soon as possible after release.

Know your technicians

Familiarize yourself with the company responsible for the maintenance, replenishment and updating of your ATMs. Get to know their vehicles, uniforms, and your assigned technicians. Do not be afraid to ask for identification. Your ATM management company should be forthcoming and communicative so that you can stay informed of any changes in schedule or assignments.

Contact Edge One to Protect Your ATM Assets

The Edge One team can provide you with a free risk assessment to determine any vulnerabilities that may be present. Our team of professionals will provide a plan of action to ensure your ATMs are up to date, safe, and secure. For more information, Contact the team at Edge One at 800-423-3343(EDGE).

Upcoming PCI / EPP Compliance Mandates

In 2019, PCI (Payment Card Industry) announced new revisions for PCI PIN security requirements. PCI’s function is to set standards that ensure secure handling of customer PINs and data. PCI planned for a phased implementation of updates to provide a more secure method of transferring encryption keys from an ATM’s host processor to the ATM. Circumstances, such as Covid-19, resulted in an update to the compliance deadline dates. The dates below reflect these changes.

PCI PIN Security Requirement Dates:

  • December 31, 2022: Replace ATMs or upgrade EPP for ATMs with PCI PTS v1 or older
    (v1 EPPs are Less secure technology)
  • January 01, 2025: EPP hardware, firmware and software uses TR31 Phase 3 “Key Blocks”

Are your ATMs compliant?

In order to ensure the integrity of your ATMs, the current hardware and software needs an update. Failure to do so leaves your ATMs vulnerable. These vulnerabilities include risk of fraud, security attacks, data compromises and loss of revenue. As an ATM owner, the ATM networks consider you liable for any fraud or data breach involving your ATM. You could assess penalties or have any non-compliant ATMs shut down.

What actions should you take to ensure your ATMs are ready?

Prior to January 1, 2025, all ATMs will require, at a minimum, a software update. In addition, you may be required to replace your electronic PIN pad (EPP) or your ATM entirely. If you own or operate an ATM, do not leave this to chance. Contact the team at Edge One at 800-423-3343(EDGE). We will help audit your ATM fleet to ensure you are updated and compliant.

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Cash Management for Cannabis

cannabis leaf on a pile of cash - cash management for cannabis

The cannabis market has seen tremendous growth over the last several years. Medical marijuana is now legal in 36 states, with 18 legalizing recreational use. Cannabis sales in the United States is projected to reach $92 billion by the end of 2021. This is an increase of more than 30% over the past year. Experts are projecting that by 2025 the cannabis industry should see upwards of $160 billion. And, with the growing acceptance of the idea of legalizing marijuana, we should see these numbers continue to rise.

Despite a growing acceptance and an increasing number of states allowing some sort of legal sales of cannabis, it is still considered a “schedule 1” substance by the DEA. This means it is still illegal at a federal level. Banks under the FDIC are bound by federal law. Under strict interpretation of this law, banks are unable to offer cannabis business even basic banking services. This includes loans, credit, and even checking accounts. Accepting, transporting, and even storing money earned from cannabis becomes complicated. Until federal laws change, cannabis businesses are in a tough spot when it comes to cash management.

The Cannabis Cash Management Challenge

Without access to services such as online payments and credit card processing, cannabis businesses have no choice but to deal in large amounts of cash. Managing the cash necessary for daily business is not only a challenge, but it can be dangerous. It creates risk factors such as employee theft, accounting errors, and robbery. Cannabis retailers need a safe way to count, transport, and store their cash.

Easy Access to Cash

The cash challenge isn’t just limited to you and your business. It applies to customers as well. Not everyone carries cash in their wallet. Having an on-site ATM allows your customers to easily withdraw cash and purchase the products they need. Easy access to cash can provide revenue for your business through increased sales and ATM surcharges. Edge One has retail ATMs that can provide your customers on-site access to cash.

Cannabis ATM
Billicon

Safe and Efficient Cash Handling Solutions

When it comes to receiving cash, the risks are many. The money must be counted, moved, and stored. The more cash is handled, the more the risks increase. The use of cash automation equipment can help you reduce these risks while increasing efficiency. Edge One sells an assortment of cash automation products that ease the handling of cash and coin.  With cash automation, you can quickly and accurately count, store, and dispense the cash needed for daily operations. And, by reducing the number of hands touching and counting cash, you reduce the risks of accounting errors and employee theft.

Safe Cash Management for your Business

If you run a cannabis business and are struggling with the management of your cash, we can help. Our cash automation experts can help you determine the solution to fit your needs and budget. We can handle it all, from sales and installation to service and support. To find out more, Contact Us at 800-423-3343(EDGE)

The Shift to Software Subscriptions

Saas image - The Shift to Software Subscription

Consumer behavior is shifting, and many find the convenience of subscription appealing. From streaming television and music to meal preparation and household cleaning products, consumers now subscribe to almost everything. It is convenient. It is easy to just enter in your credit card and have a service delivered to you. Software is no exception. Over the last decade, we have seen software companies making the shift from traditional licensing to a subscription model. Experts are estimating that by 2023, 53% of all software revenue will come from subscriptions.

Why the shift?

It isn’t just the consumers driving this change. Companies are increasingly switching to a subscription-based revenue model. Subscriptions mean a consistent source of revenue that businesses can depend on. It isn’t just beneficial for businesses, however. Subscription based software also allows for affordability with a lower barrier to entry. Rather than a large sum paid out for a piece of software, you pay smaller amounts over time. Add in no-long term contracts, and it is easy to see the appeal of this software purchase option for the consumer.

Perpetual Licensing

Perpetual licensing is the more traditional model we are all familiar with. You pay a fee up-front for the right to use the software indefinitely. While this may sound like the more appealing option, there are limitations. Typically, the license may include some limited support and updates for a short time frame. Once that time is up, you no longer have access to those updates or support. Additionally, the software may be tied to a particular piece of hardware. If you upgrade that hardware, you are left having to re-purchase the same software. That can get expensive. Often a perpetual license comes at a large price tag. This barrier to entry can be cost prohibitive for small or start-up businesses.

Image of Software - ATM software from Edge One
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Subscription Licensing

With software subscriptions, consumers pay a monthly or yearly fee for access to the software. Sometimes there is a per-user fee. While subscribed, users can use the software and have access to support and updates, indefinitely. The subscription is typically tied to a user, not a piece of hardware. Meaning, you can continue using the software, even if you upgrade your hardware or change your system entirely. The up-front subscription fee is typically much lower than a traditional license, making it more affordable to get started.

ATM Software Subscription

With the move to software subscription happening everywhere, it should come as no surprise to learn that most major ATM manufacturers are doing the same thing. To streamline software offerings, subscription offers a much more common industry practice. Edge One always strives to be on the cutting edge with our hardware and software offerings. We have already begun updating some of our software offerings to reflect these changes. As always, we work to provide our customers with top-notch value and service.

Edge One’s Software Subscription Value

Simplification: Simpler product structures mean you only pay for what you use. No need to re-purchase every few years.

Entitlement: License transferability is now permitted on subscriptions. Licenses are no longer tied to individual hardware. this means there is no need to buy new licenses when hardware is replaced.

Flexibility: Simpler fleet management. Add/remove hardware, software options, or products. Adjust your subscription based on your needs. This provides a flexibility that legacy perpetual licensing didn’t have.

Choose Edge One for Your ATM Software

Edge One has always brought to the table a comprehensive list of offerings to keep your fleet in top shape. We have the latest in software offerings and software maintenance to keep you up to date and running smoothly. Our Compliance Audit Program ensures you remain PCI compliant. And, if you want to focus less on your ATMs functionality and more on running your business, Edge One’s ATM Management Program delivers. To find out more, Contact Us at 800-423-3343(EDGE)

Cencon Lock Product Update

Alert Icon - Potential Alarm Override at ATMs

Potential Alarm Override at ATMs

Edge One has been made aware of a potential security vulnerability that could exist for customers deploying the DormaKaba Cencon locks, installed on your ATM or ITM, configured with the optional SHUNT feature. If the SHUNT feature is enabled, access to your ATM/ITM safe, generally after hours, would be allowed with the alarm being bypassed when a correct combination and smart key are used on the Cencon lock. Specialized tests have shown, however, that this signal can change state with relatively low-level vibration or impact, which could compromise the intended security of the lock, depending on how the SHUNT function has been configured. Meaning, if your DormaKaba Cencon lock is impacted or tampered with in a certain way there is potential to disarm the alarm without any sort of key or combination.

Due to the serious implications of inaccurate alarm signals reporting, Edge One recommends that customers apply remediation to mitigate against this issue.

This will not impact you if ANY of the following are true:

  • The ATM/ITM does not have a DormaKaba Cencon lock.
  • The ATM/ITM safe is not alarmed.
  • There is no afterhours access to the ATM/ITM.
  • You are using an alarm panel at the ATM/ITM to disable the alarm.

You may be impacted if:

  • The ATM/ITM is alarmed and does not have an alarm panel or box to disable the alarm.
Alert Icon - Potential Alarm Override at ATMs

Edge One Recommendations

Edge One recommends that customers determine if they are impacted by the potential alarm override. If it’s determined that you may be impacted, we recommend reaching out to your alarm and security vendor. They will need to configure the DormaKaba SHUNT feature to use the burglar switch rather than the lock shunt.  Feel free to supply them the attached diagram and instructions.

This recommended remediation will require a site visit to each impacted terminal by your alarm vendor during which they will require access to the safe. Note: DormaKaba, Kaba Mas and Mas Hamilton all refer to the same product.

If you have questions, feel free to contact your Edge One Financial Solutions Specialist.

ATM Security – What You Need to Know

The Word Security on Screen - ATM security

ATMs have long been a prime target for criminals.  ATMs deliver cash, credit and debit bank accounts, and as technology advances, they can serve even more functions than before.  For thieves looking for quick cash, ATM crime can be enticing. This means that financial institutions and retailers are constantly fighting attacks. Edge One wants to ensure you are informed when it comes to the different types of ATM security threats and the weapons available for their defense.

Image of a Chain - Hook and Chain Physical ATM Attacks

Physical ATM Attacks

These attacks involve thieves using brute force to gain access to the ATMs. A few of the more common types of physical attacks are:

  • Hook and Chain
  • Ram-raid / Pull-out
  • Cash Trapping
  • Explosive / Gas Attacks

Freestanding drive-up ATMs are particularly vulnerable to these attacks. We are seeing an increase in frequency in these physical ATM attacks here in the U.S. Luckily, there are options for protecting your ATMs.

Logical ATM Attacks

As ATM technology advances, so do the methods criminals use to gain access to the funds they contain. Logical attacks are instances where criminals use electronic devices or malware to gain access to the ATM.

These attacks can include:

To protect yourself from logical attacks, it is critical that all ATM operators remain proactive and vigilant.

The Word Security on Screen - ATM security

Plan Your Defensive Strategy

The most effective ATM security strategy for your fleet is a through a comprehensive, multi-layered approach. The team at Edge One can provide you with a vulnerability assessment and develop a plan to mitigate your risks. Contact Us at 800-423-3343(EDGE).

Hook and Chain ATM Attacks – Are You Protected?

Hook and Chain with a blue sky - Hook and Chain ATM Thefts

ATM crime is nothing new. For years thieves have used methods such as tampering, skimming, and robbery. But as ATM security evolves, so do the techniques used by these criminals. We are currently seeing a rise in the frequency of a type of assault on ATMs called “hook and chain” attacks. These physical attacks on the ATMs can be dangerous and costly. It is important that your financial institution plans your defenses accordingly. Edge One can help.

Hook and Chain with a blue sky - Hook and Chain ATM Thefts

Hook and Chain Attacks

Using a vehicle, criminals target ATMs for this brute force attack. These attacks usually happen from late at night to early morning hours. The perpetrator attaches a large chain or cable to the ATM and accelerates. The force allows them to force open ATM safe doors. These attacks take less than 10 minutes. Even if they are not successful in opening the ATM, the resulting damage can be extensive. Freestanding, drive-up island ATMs are particularly vulnerable to these attacks.

Protection For Your ATM

Edge One can offer a solution to help protect your ATM from these attacks. Through a hardware solution from NCR, ATM criminals can be deterred.

Safe Slot Reinforcement Kits

Safe Slot Reinforcement (SSR) Kits have been designed as a counter measure to “hook and chain” attacks. These kits remove all available space around the dispenser and deposit slots while reinforcing the area around them. This makes it more difficult to damage the module transports and subsequently insert a hook through gaps in the safe door.

Each Upgrade Kit has been uniquely designed to fit around each model. Each ATM requires two kits to ensure total protection. The SSR kits are discreet, as they are not visible once the fascia is closed.

Close up of ATM dispensing slot - ATM Security

Protect Your ATM

At Edge One, your ATMs security is our top priority. We are dedicated to providing you with the best security solutions. For more information about our SSR kits, as well as other security offerings, Contact Us at 800-423-3343(EDGE).