Here at Edge One, Inc. it’s all about uptime. We have a highly trained team of service technicians with over 500 years of combined industry experience. All of your ATM, ITM and TCR hardware can be installed, maintained and repaired by our service staff. We are an authorized Sales and Service Provider for NCR, Tranax, Hantle, Genmega and Nautilus Hyosung.
We also maintain a vast network of strategically located parts depots throughout Wisconsin, Ohio, the Upper Peninsula of Michigan, Lower Michigan, Minnesota and Northern Illinois to ensure quicker repair times.
Edge One, Inc. employs a full time Customer Service Center that is available 7 days a week with a live person to assist you with your service needs.
Our Service Solutions division offers contracted services for a guaranteed annual rate on most makes and models of financial equipment. The guaranteed annual rate includes all parts and service, regardless of the number of service calls required or parts used along with guaranteed same day service. Contracted service coverage options include standard, extended and extended plus hours. Our contracted services alternatives provide our customers with the broadest selection and best value available in the marketplace with:
Single Point of contact
Toll Free Help Desk answered by a live person 7 days a week
Average on-site service response time of 4 hours from time call is placed
Tailored On Site Service Plans
Factory trained and authorized technicians with parts for vast majority of all repairs
Multiple warehouse locations for quick local parts access
High percentage of all on site calls completed on the first visit
Time And Materials
Edge One provides on-site time and materials service work for a variety of financial equipment types and brands. Our skilled technicians carry diagnostic equipment and common spare parts for ATMs, ITMs, TCRs and more thus enabling them to conduct routine maintenance and/or resolve problems in one visit. With our wide parts and service footprint, we can generally accommodate same day service in most cases. We also stand behind our technicians and offer a 30 day warranty on all service work.